I started Home Care Assistance after I had a tough time finding care for my own parents. Dad had hip replacement surgery, and not long afterwards, Mom was also injured and bedbound. They needed help fast, but I lived 2900 miles away. I found in-home help through a local agency, but the caregiver began missing appointments, arriving late, and switching shifts with cousins and friends. One day, the “caregiver” turned up the television so loudly that she couldn’t hear my parents calling for help.